Privacy Policy
Last updated: March 5, 2026
1. Introduction
Costrace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM cost tracking platform.
2. Information We Collect
2.1 Information You Provide
- Account information (email, username from github)
- Team and organization details
- Payment information (processed securely through Polar)
- Support communications
2.2 Usage Data
- LLM API usage logs and costs
- Model and provider information
- Token consumption and request metrics
- Alert configurations and notifications
2.3 Technical Data
- IP addresses and device information
- Browser type and version
- Access times and referring URLs
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Track and analyze your LLM usage and costs
- Send you alerts and notifications based on your preferences
- Process payments and manage subscriptions
- Improve our platform and develop new features
- Communicate with you about updates, security, and support
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure authentication and API key management
- Regular security audits and updates
- Access controls and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Free tier data is retained for 7 days, while Pro tier data is retained for 90 days. You can request deletion of your data at any time by contacting support.
6. Third-Party Services
We use the following third-party services:
- Polar - Payment processing and subscription management
- Cloud hosting providers - Infrastructure and data storage
These services have their own privacy policies, and we encourage you to review them.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
- Withdraw consent at any time
8. Children's Privacy
Costrace is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Costrace after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: